akai Platform Privacy Notice

This page describes what data we collect when you use akai, how we protect that data, and what rights you have over your information. We do not sell your data to third parties, and we do not share your account details with marketers or advertisers without your explicit consent.

When you create an akai account on your phone or desktop browser, we ask for your legal name, email address, phone number, and date of birth. We use this information to verify your identity, process your deposits and withdrawals, and comply with legal requirements. You can review, update, or request deletion of your personal data anytime by contacting our support team.

Our akai servers operate with encryption, firewalls, and access controls. Your password is hashed and salted before storage, so even our staff cannot read it. Payment information is processed through industry-standard secure gateways. This notice explains our data practices in detail—what we collect, why, who can access it, and how long we keep it.

What data we collect on akai

We collect data in three categories: account information, transaction data, and device/usage data. When you register on akai, we collect your legal name, email, phone number, and date of birth. To unlock betting and gaming features, we ask for a government-issued ID (passport, driver license, or national ID card) and take a photo of it for identity verification. We do not store your original ID document, only a hashed reference for audit purposes.

During transactions, we collect records of every deposit, withdrawal, bet, and game session. We log the timestamp, amount, payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank Virtual Account), and settlement status. We also record your device information: IP address, browser type, operating system (Android or iOS), and app version. This data helps us detect fraud, troubleshoot technical issues, and improve the akai platform.

We do not collect your geolocation unless you explicitly grant permission on your phone for map-based services (e.g., if we offer location-based promotions in Jakarta, Surabaya, Bandung, or Medan). We do not use cookies to track your behavior across other websites. Our akai cookies are functional only—they remember your login state and language preference, nothing more.

How we use your data on akai

We use account information to verify your identity, prevent fraud, and process your deposits and withdrawals. Our akai system matches your ID photo against official records to ensure you are who you say you are. We use transaction data to settle your bets, calculate your winnings on slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), football sportsbook (Liga 1, Piala AFF, Champions League, Premier League), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

Device and usage data helps us maintain akai's security and performance. We analyze login patterns to detect account compromise—for example, if your account suddenly logs in from a new country at an unusual time, we may freeze the account and ask for verification. We also use this data to improve our app's speed, fix bugs, and understand which features users rely on most.

We do not use your data for marketing purposes unless you opt in. We do not send you promotional emails about new games or bonuses unless you subscribe to our newsletter. You can unsubscribe from any marketing email anytime by clicking the unsubscribe link at the bottom.

Third-party processors and data sharing on akai

We do not sell your data. However, we do share certain information with third-party service providers who help us operate akai. Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks) receive your transaction details to confirm deposits and withdrawals. Our ID verification partner receives a copy of your ID photo and name to confirm your identity. Our hosting provider stores your encrypted account information on servers that may sit outside Indonesia.

These third parties are contractually obligated to keep your data confidential and use it only for their specific service. We do not give them permission to use your data for their own marketing. If we are required by law to disclose your data (for example, if a court issues a subpoena), we will notify you first unless the law forbids us from doing so.

We at akai believe your data is yours. We protect it, encrypt it, and share it only when necessary to provide our service or comply with law.

Your rights and data protection on akai

You have the right to access, correct, and delete your personal data on akai. You can download a complete copy of your account history—including all bets, deposits, withdrawals, and device logs—by contacting our support team. We provide this copy within 10 business days at no cost. You can also request that we delete your account and all associated data. Once deleted, your account cannot be recovered, but we may retain transaction records for legal compliance (typically six months).

You have the right to object to certain uses of your data. If you do not wish to receive marketing emails, unsubscribe anytime. If you do not want us to track your device information for analytics, you can disable data collection in your akai account settings (though some functionality may be limited). You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data.

How long we keep your data on akai

We keep your account information for as long as your akai account is active. Once you delete your account, we remove personally identifiable information within 30 days. However, we retain anonymized transaction records and logs for legal compliance, fraud prevention, and dispute resolution. These anonymous records do not identify you and are kept for six months to two years depending on the record type.

If you request deletion of your account before a withdrawal has settled or a bet has been disputed, we keep only the data necessary to complete those transactions or investigations. Once resolved, we delete your data according to our retention schedule.

Cookies and tracking on akai

Our akai platform uses functional cookies to remember your login state, language preference, and account settings. These cookies do not track you across other websites and expire when you close your browser (or after 30 days for remember-me cookies). We do not use third-party cookies for advertising or analytics. If you disable cookies in your browser, you may not be able to log in to akai or save your preferences.

On your phone, we use standard app data storage (not cookies) to keep you logged in and store your account preferences. You can clear this data anytime by uninstalling the app or using your phone's app settings to clear cache.

Security practices on akai

We use TLS 1.3 encryption for all data in transit (between your phone and our servers). Your password is hashed with bcrypt and a unique salt, so we cannot read it even with server access. We do not store payment card information; all card processing is handled by secure third-party gateways. Two-factor authentication is available in your account settings—we recommend enabling it to prevent unauthorized login.

Our servers have firewalls, intrusion detection, and regular security audits. We do not connect akai to public WiFi infrastructure; all connections are private or require authentication. Access to customer data is restricted to authorized staff who sign confidentiality agreements.

Data breach notification on akai

If we detect a data breach that may expose your personal information, we will notify you within 72 hours by email. We will explain what information was exposed, what steps we took to contain the breach, and what you should do to protect yourself. We will also notify our local data protection authority as required by law.

Changes to this privacy notice

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will post the updated notice on akai.bet with an updated date. If we make material changes that affect your rights, we will notify you by email. Your continued use of akai after the change constitutes acceptance of the new terms.

Contact us about your privacy on akai

If you have questions about our privacy practices, want to access or delete your data, or wish to lodge a complaint, contact our akai support team. We operate in English and Bahasa and respond to privacy inquiries within 5 business days. You can also visit our FAQ page for common privacy questions, or review our Terms page for additional platform policies.

We do not offer our services in jurisdictions where local law restricts online gaming. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations. Our services are available only where applicable law permits.